Le Flaubert, as the data controller, undertakes to ensure that the collection and processing of your personal data complies with the "General Regulation on the Protection of Personal Data" (RGPD) and the "Data Protection Act".

Le Flaubert hereby describes how the information you provide to us is used and protected.

Le Flaubert may update this privacy policy at any time and invites you to consult it regularly, particularly when making a reservation.

The personal data collected

As a customer of Le Flaubert and H8 Collection, you may be asked to provide the following information:

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• Identification data: surname, first name, postal address, e-mail address, telephone number, passport or national identity card number
• Bank details: credit card number
• Browsing data: location data deduced from your IP address, technical cookies, third-party cookies and analyticscookies
• Information about your stay: arrival and departure dates, allergies, pets.
  
  

Le Flaubert does not collect sensitive data such as racial, ethnic, religious, political, health, sexual orientation or trade union data.

When you arrive at Le Flaubert, we may collect additional personal data, in particular, for security purposes, by installing video surveillance in the common areas of the hotels.

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Le Flaubert does not collect personal data from minors unless their parent or legal guardian has given prior consent.

When is your personal data collected?

Le Flaubert and H8 Collection collect your data at the following stages:

• Reservation of a room and its payment
• Subscription to newsletters
• Sending promotional offers
• Browsing the website
• Send a comment/question in the "contact us" section of the website
• Online chat and callback service
• Management of your rights of access, rectification, deletion, portability and opposition of your personal data
• Management of unpaid bills and disputes.
  

The purposes of processing your personal data

Le Flaubert collects your personal data in order to:

• Manage room reservations
• Preparing and keeping invoices
• Tracking consumption
• Manage access to rooms
• Respond to requests for access, rectification, deletion, modification, portability and opposition of your personal data
• Send out newsletters and promotional offers
• Handle complaints.
  

Le Flaubert may have to call upon subcontractors to carry out other operations such as:

• Secure payment
• Cloud-based booking, emailing and SMS software
• Participation in satisfaction surveys
• Installation and management of the IT system
• Online chat and callback service
• Accounting
• Management of unpaid bills and disputes.

Le Flaubert undertakes to ensure that its subcontractors also comply with the RGPD and the Data Protection Act. How long we keep your personal data Le Flaubert will keep your personal data for no longer than is necessary for the purposes stated above, namely:

• Customer service follow-up: 3 years from the last collection

• Sending of newsletters and promotional offers: until the request to unsubscribe
• Participation in satisfaction surveys: 3 years from the last collection
• Cookies and connection indicators: 13 months from the last collection
• Credit card numbers: 13 months from last collection
• Retention of invoices: 10 years from the last collection
• Management of unpaid bills and disputes: 10 years from the last collection.

At the end of these periods, Le Flaubert undertakes to destroy the paper or electronic data in a secure manner.

The security of your personal data
Le Flaubert takes appropriate technical and organisational measures on a daily basis to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, disclosure or unauthorised access.

Access and modification In accordance with the RGPD and the French Data Protection Act, you may contact Le Flaubert at any time to exercise your rights of access, rectification, deletion, opposition, portability, deletion and withdrawal of consent to your personal data, by email (bonjour@flaubert.) or at the following postal address:

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Hotel Flaubert
For the attention of Customer Service
Rue Gustave Flaubert 14360 Trouville sur mer

Proof of identity must be attached to your application so that we can identify you.